About Zooplus
Zooplus is an online retailer based in Germany that specializes in pet supplies. The company was founded in 1999 and has since expanded to become one of the largest online retailers of pet products in Europe, serving customers in over 30 countries.
Zooplus offers a wide range of products for pets, including food, treats, toys, bedding, grooming supplies, and more. The company carries products for cats, dogs, birds, small animals, fish, and reptiles from a variety of top brands.
In addition to its extensive product selection, Zooplus is known for its excellent customer service and competitive prices. The company offers fast and reliable shipping, with free shipping available on orders over a certain amount, and a 14-day money-back guarantee on all products.
Zooplus also offers a loyalty program for customers, where they can earn reward points for every purchase and redeem them for discounts on future orders. Overall, Zooplus is a trusted and convenient option for pet owners in Europe who are looking for a wide selection of high-quality pet products at competitive prices.
Overview Zooplus
Zooplus is a leading online retailer of pet supplies based in Germany. The company was founded in 1999 and has since grown to become one of the largest online pet supply retailers in Europe, offering a wide range of products for pets of all kinds.
Zooplus’s product selection includes food, treats, toys, grooming supplies, and more for cats, dogs, birds, small animals, fish, and reptiles. The company carries products from a variety of top brands, ensuring that customers have access to high-quality products at competitive prices.
In addition to its extensive product selection, Zooplus is known for its excellent customer service. The company offers fast and reliable shipping, with free shipping available on orders over a certain amount. Customers can also take advantage of a 14-day money-back guarantee on all products, ensuring their satisfaction with their purchases.
Zooplus’s loyalty program allows customers to earn reward points with every purchase, which can be redeemed for discounts on future orders. The company also offers regular promotions and discounts, making it a popular choice among pet owners in Europe looking for quality products at affordable prices.
Overall, Zooplus is a trusted and reliable option for pet owners in Europe who are looking for a wide selection of high-quality pet products and excellent customer service.
Zooplus Pros & Cons
Here are some pros and cons of Zooplus:
Pros:
- Wide selection of pet products for a variety of animals
- Products from top brands, ensuring quality
- Competitive prices
- Fast and reliable shipping
- Free shipping available on orders over a certain amount
- 14-day money-back guarantee on all products
- Loyalty program with reward points for discounts on future orders
- Regular promotions and discounts
Cons:
- Limited availability outside of Europe
- Shipping can be expensive for smaller orders
- Some customers have reported issues with delayed or lost shipments
- Limited customer service availability on weekends and holidays
Dog accessories & dog supplies in the dog shop
Zooplus’s dog shop offers a wide range of dog accessories and dog supplies for pet owners to choose from. Some of the popular categories of dog products available on the website are:
- Dog food and treats: Zooplus carries a variety of dog food options, including dry kibble, wet food, and raw food, as well as a range of dog treats.
- Dog toys: The website offers a selection of dog toys, including chew toys, interactive toys, and plush toys, to keep dogs entertained and mentally stimulated.
- Dog beds and blankets: Zooplus has a variety of dog beds and blankets to choose from, including orthopedic beds and cooling mats for hot weather.
- Dog collars, leashes, and harnesses: The website carries a range of collars, leashes, and harnesses for dogs of all sizes and breeds.
- Dog grooming supplies: Zooplus offers a variety of grooming supplies for dogs, including shampoos, brushes, and nail clippers.
- Dog training supplies: The website has a range of dog training supplies, including clickers, treat bags, and training collars.
- Dog travel supplies: Zooplus has a variety of dog travel supplies, including car seats, carriers, and travel bowls, to make traveling with dogs more comfortable.
Overall, Zooplus’s dog shop has a comprehensive range of dog products to choose from, catering to the needs of dog owners of all kinds.
Cat Accessories & Cat Supplies
Zooplus’s cat shop offers a wide range of cat accessories and cat supplies for pet owners to choose from. Some of the popular categories of cat products available on the website are:
- Cat food and treats: Zooplus carries a variety of cat food options, including dry kibble, wet food, and special diets for cats with specific health needs, as well as a range of cat treats.
- Cat litter and litter boxes: The website offers a selection of cat litter and litter boxes, including clumping, non-clumping, and natural litter options, as well as self-cleaning litter boxes.
- Cat toys: Zooplus has a variety of cat toys to choose from, including interactive toys, balls, and scratchers, to keep cats entertained and mentally stimulated.
- Cat beds and blankets: The website carries a range of cat beds and blankets to choose from, including heated beds and hammocks for window perching.
- Cat collars and harnesses: Zooplus offers a variety of collars and harnesses for cats, including breakaway collars for safety and reflective options for visibility at night.
- Cat grooming supplies: The website has a variety of grooming supplies for cats, including shampoos, brushes, and nail clippers.
- Cat travel supplies: Zooplus has a variety of cat travel supplies, including carriers, travel litter boxes, and travel bowls, to make traveling with cats more comfortable.
Overall, Zooplus’s cat shop has a comprehensive range of cat products to choose from, catering to the needs of cat owners of all kinds.
Small animal supplies & rodent accessories
Zooplus also offers a variety of small animal supplies and rodent accessories in their online store. Some of the categories of small animal products available on the website are:
- Small animal food and treats: Zooplus carries a range of food options for small animals, including hay, pellets, and specialized diets for specific small animal species. They also have treats for small animals, including dried fruits and vegetables.
- Small animal cages and accessories: The website has a selection of cages and accessories for small animals like rabbits, guinea pigs, and hamsters. These include bedding, litter, toys, and water bottles.
- Small animal grooming supplies: Zooplus also offers grooming supplies for small animals, including brushes and combs, nail clippers, and shampoo.
- Small animal healthcare: The website carries healthcare products for small animals like supplements, medicines, and first aid kits.
- Small animal accessories: Zooplus has a variety of accessories for small animals, including leashes, harnesses, and carriers for travel.
Overall, Zooplus has a comprehensive selection of small animal supplies and rodent accessories to cater to the needs of small animal owners. They offer high-quality products and brands for small animals to ensure the health and well-being of pets.
Fish Food & Aquarium Accessories
Zooplus offers a range of fish food and aquarium accessories to cater to the needs of fish owners. Some of the categories of fish products available on the website are:
- Fish food: Zooplus carries a wide range of fish food options, including flakes, pellets, frozen food, and specialized diets for different fish species.
- Aquariums and aquarium accessories: The website offers a variety of aquariums and aquarium accessories, including aquarium filters, heaters, lighting, and air pumps. They also have a selection of aquarium decorations and plants to create an attractive and healthy environment for fish.
- Aquarium maintenance: Zooplus offers products for maintaining a healthy aquarium, including water testing kits, cleaning tools, and aquarium vacuum cleaners.
- Fish healthcare: The website carries healthcare products for fish, including supplements, medicines, and treatments for common fish diseases.
- Pond supplies: Zooplus also offers a range of products for outdoor ponds, including pond pumps, filters, and treatments.
Overall, Zooplus has a comprehensive selection of fish food and aquarium accessories to cater to the needs of fish owners. They offer high-quality products and brands for fish to ensure the health and well-being of pets.
Bird Supplies & Bird Accessories
Zooplus offers a variety of bird supplies and accessories for bird owners. Some of the categories of bird products available on the website are:
- Bird food: Zooplus carries a range of bird food options, including seed mixes, pellets, and specialized diets for different bird species.
- Bird cages and accessories: The website offers a variety of bird cages and accessories, including perches, toys, and feeders. They also have a selection of bird baths and bird houses to create an attractive and comfortable environment for birds.
- Bird healthcare: Zooplus offers healthcare products for birds, including supplements, medicines, and treatments for common bird diseases.
- Bird hygiene: The website carries products for maintaining hygiene and cleanliness in bird cages, including bird cage cleaners, disinfectants, and bird sand.
Overall, Zooplus has a comprehensive selection of bird supplies and accessories to cater to the needs of bird owners. They offer high-quality products and brands for birds to ensure the health and well-being of pets.
Horse Accessories & Horse Supplies
Zooplus also offers a wide range of horse accessories and supplies for horse owners. Here are some of the categories of horse products available on the website:
- Horse feed: Zooplus carries a variety of horse feed options, including hay, straw, and specialized horse feeds from top brands.
- Horse care and grooming: The website offers a selection of horse grooming products, including brushes, combs, and shampoos. They also have products for hoof care, fly control, and wound care.
- Horse tack and equipment: Zooplus has a variety of horse tack and equipment, including bridles, reins, saddles, and horse blankets. They also offer horse riding accessories such as helmets and riding boots.
- Stable supplies: The website carries stable supplies such as feeders, waterers, and stall cleaning tools to ensure a clean and safe environment for horses.
Zooplus provides a range of high-quality horse supplies and accessories to cater to the needs of horse owners. They offer products from top brands and at competitive prices to ensure the health and well-being of horses.
Diet feed and supplementary feed
In addition to the various pet supplies and accessories, Zooplus also offers a range of diet and supplementary feeds for different pets. Here are some of the categories of feeds available on the website:
- Dog food: The website offers a wide selection of dry and wet dog food from top brands, as well as special diets for dogs with specific dietary needs.
- Cat food: Zooplus carries a variety of dry and wet cat food, as well as special diets for cats with specific dietary needs.
- Small animal food: The website has a range of food options for small animals such as rabbits, guinea pigs, hamsters, and ferrets.
- Bird food: Zooplus has a selection of bird food, including seeds, pellets, and specialty diets for birds with specific dietary needs.
- Fish food: The website carries a variety of fish food options, including flakes, pellets, and frozen food for different types of fish.
Zooplus also offers a range of supplementary feeds, including vitamins, minerals, and other nutritional supplements to help support the health and well-being of pets. They provide high-quality feeds and supplements from top brands at competitive prices to ensure that pets receive the nutrition they need to thrive.
Zooplus Premium food for dogs and cats
Zooplus offers premium food options for dogs and cats, including dry and wet food from top brands. Premium dog food options include brands like Royal Canin, Hill’s Science Plan, and Eukanuba, while premium cat food options include brands like Applaws, Almo Nature, and Gourmet.
These premium food options are made with high-quality ingredients and are designed to provide optimal nutrition for pets. They often contain a higher percentage of protein, fewer fillers and artificial preservatives, and a balanced ratio of nutrients to support pets’ health and well-being.
Additionally, Zooplus also offers specialized premium food options for pets with specific dietary needs, such as weight management, digestive health, and urinary tract health. These options often contain unique ingredients or formulations to help address these specific health concerns.
While premium food options may come at a higher cost than standard food options, many pet owners find them to be worth the investment for the health benefits they provide.
What are experiences with Zooplus?
Based on customer reviews, experiences with Zooplus are generally positive. Many customers praise the website for its wide selection of pet products, competitive pricing, and fast delivery times. Some customers also appreciate the loyalty program that offers discounts and other benefits to repeat customers.
However, there are some negative reviews as well. Some customers report issues with damaged or missing products, slow customer service response times, and difficulty navigating the website.
Overall, while there may be some occasional issues, Zooplus appears to have a good reputation among customers and is a popular choice for purchasing pet supplies online in Germany and other European countries.
Zooplus: What are customers saying?
Customers of Zooplus have generally positive things to say about their experience with the website. On Trustpilot, Zooplus has a rating of 4.3 out of 5 stars based on over 120,000 reviews. Here are some common themes in customer reviews:
- Product selection: Many customers appreciate the wide variety of pet products available on the website, from food and treats to toys and accessories.
- Pricing: Customers often mention that Zooplus offers competitive pricing compared to other pet supply retailers, both online and offline.
- Delivery: Several customers report fast and reliable delivery, with many orders arriving within a few days.
- Customer service: While there are some negative reviews related to customer service, many customers report positive experiences with the company’s support team.
- Loyalty program: Customers who participate in the Zooplus loyalty program often mention the benefits, such as discounts on future orders and free gifts.
Overall, customers seem to appreciate the convenience and affordability of shopping for pet supplies on Zooplus, and many return for future purchases.
Zooplus costomer saport
Zooplus offers customer support via phone, email, and live chat. The customer service team is available Monday through Friday from 8:00am to 5:00pm, and on Saturdays from 8:00am to 12:00pm.
Many customers report positive experiences with Zooplus’s customer support team, particularly when it comes to resolving issues with orders or products. Some customers have reported longer wait times when contacting customer service, particularly during peak periods, but most customers seem satisfied with the level of support provided.
In addition to traditional customer support channels, Zooplus offers a comprehensive FAQ section on their website that covers a wide range of topics, from ordering and delivery to product information and returns. Customers can also access their account information and order history directly on the website, making it easy to track orders and manage their account.
FAQs
Here are some frequently asked questions about Zooplus:
What payment methods does Zooplus accept?
Zooplus accepts a variety of payment methods, including credit card (Visa, Mastercard, and American Express), PayPal, bank transfer, and Klarna (for customers in Germany, Austria, and the Netherlands).
What are Zooplus’s delivery options?
Zooplus offers a variety of delivery options, including standard delivery, express delivery, and economy delivery. Delivery costs vary depending on the size and weight of the items ordered, as well as the delivery location.
What is Zooplus’s return policy?
Zooplus offers a 14-day return policy for most items. Customers must contact customer service to initiate a return, and are responsible for the cost of return shipping.
Does Zooplus offer discounts or promotions?
Yes, Zooplus offers a variety of discounts and promotions throughout the year. Customers can sign up for the Zooplus newsletter to receive notifications of special offers and promotions.
Does Zooplus offer international shipping?
Yes, Zooplus offers international shipping to a variety of countries. Customers can check the website to see if their country is included in the list of available delivery locations.
Does Zooplus have a loyalty program?
Yes, Zooplus offers a loyalty program called “ZooplusPoints”. Customers earn points for each purchase they make, which can be redeemed for discounts on future orders.
