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The RealReal Review

About The RealReal

The RealReal

The RealReal is a luxury consignment store that was founded in 2011 by Julie Wainwright. It is headquartered in San Francisco, California and operates both online and through brick-and-mortar stores. The RealReal specializes in the resale of authenticated luxury items, including designer clothing, shoes, handbags, jewelry, and home decor.

The company employs a team of authenticators who carefully inspect every item to ensure that it is authentic before it is listed for sale. The RealReal also offers a white-glove service, which includes free in-home pickup, authentication, and consignment of high-end furniture and art.

The RealReal has been recognized for its commitment to sustainability, as it provides a way for customers to extend the life of luxury goods and reduce waste. The company also donates a portion of its proceeds to various charities and has partnered with organizations such as the ACLU and Baby2Baby.

Overview of The RealReal

The RealReal

The RealReal is a luxury consignment store that was founded in 2011 by Julie Wainwright. It is headquartered in San Francisco, California, and operates both online and through brick-and-mortar stores. The company specializes in the resale of authenticated luxury items, including designer clothing, shoes, handbags, jewelry, and home decor.

The RealReal has a team of experts that authenticate every item sold, ensuring that customers can trust that they are purchasing genuine luxury goods. The company offers a wide selection of high-end products from some of the world’s most coveted luxury brands, including Chanel, Louis Vuitton, Gucci, and Prada.

In addition to providing a platform for buying and selling luxury goods, The RealReal is also committed to sustainability. The company encourages customers to extend the life of luxury items and reduce waste by buying and selling second-hand goods. The RealReal also donates a portion of its proceeds to various charities and partners with organizations to promote sustainable practices in the fashion industry.

The RealReal has been recognized for its innovative approach to luxury consignment, winning numerous awards for its business model and sustainability efforts. Overall, The RealReal offers a unique and socially responsible shopping experience for luxury enthusiasts who want to buy and sell high-end items in a sustainable way.

Selling With The RealReal

The RealReal

Selling with The RealReal is a relatively straightforward process. Here are the steps:

  • Submit an item for evaluation: The RealReal offers free evaluations of luxury items through their website or mobile app. Sellers can upload photos and descriptions of their items and receive a quote from The RealReal within 1-2 business days.
  • Send in your items: If you accept the quote, The RealReal will send a prepaid shipping label for you to send in your items. They also offer in-home pickup in some areas.
  • Authentication and pricing: Once The RealReal receives your items, their team of experts will authenticate them to ensure their authenticity. They will then price the items based on their condition, brand, and other factors.
  • Listing and sale: The RealReal will list the items for sale on their website and app. Once an item sells, the seller will receive payment from The RealReal, minus a commission fee that varies based on the item’s selling price.
  • Payment: The RealReal offers several payment options, including direct deposit, paper check, or store credit.

It’s important to note that The RealReal only accepts items from certain luxury brands and in certain conditions. They also have strict standards for authenticity, so not all items will be accepted. Sellers should review The RealReal’s guidelines and policies before submitting items for evaluation.

The RealReal Women

The RealReal

The RealReal offers a wide selection of women’s luxury clothing, shoes, handbags, jewelry, and accessories. They carry products from some of the world’s most coveted luxury brands, including Chanel, Louis Vuitton, Gucci, and Prada.

Customers can browse The RealReal’s website or app to find everything from designer dresses, skirts, and pants to handbags, jewelry, and shoes. The company offers products in various styles and sizes, making it easy for women of all tastes and body types to find something they love.

In addition to offering luxury products for women, The RealReal is also committed to sustainability. By promoting the resale of luxury goods, The RealReal offers a way for women to extend the life of their clothing and accessories and reduce waste. The company also donates a portion of its proceeds to various charities and partners with organizations to promote sustainable practices in the fashion industry.

The RealReal Men

The RealReal

The RealReal also offers a wide selection of luxury products for men, including clothing, shoes, accessories, and watches. The company carries products from popular luxury brands such as Rolex, Herm├Ęs, Gucci, and Prada, among others.

Customers can browse The RealReal’s website or app to find everything from designer suits and blazers to shoes, bags, and jewelry. The company offers a variety of styles and sizes, making it easy for men of all tastes and body types to find something they love.

Like their women’s line, The RealReal’s men’s line is also committed to sustainability. By promoting the resale of luxury goods, The RealReal offers a way for men to extend the life of their clothing and accessories and reduce waste. The company also donates a portion of its proceeds to various charities and partners with organizations to promote sustainable practices in the fashion industry.

The RealReal Reviews: What Do Customers Think?

The RealReal

The RealReal has a mix of positive and negative reviews from customers, but overall, the company has a good reputation. On Trustpilot, The RealReal has a rating of 4.2 out of 5 stars, based on over 12,000 reviews. Here are some common themes in customer reviews:

Positive reviews:

  • High-quality products: Many customers praised the quality of the luxury items they purchased from The RealReal, saying that they were in excellent condition and as described.
  • Authenticity: Customers appreciated The RealReal’s commitment to authenticating all of their items and felt confident that they were buying genuine luxury products.
  • Easy selling process: Sellers appreciated how easy it was to sell their luxury items through The RealReal and how quickly they received payment.
  • Great customer service: Many customers praised The RealReal’s customer service team, saying that they were helpful and responsive.

Negative reviews:

  • Shipping issues: Some customers experienced issues with shipping, including delays and lost packages.
  • Inaccurate product descriptions: A few customers received items that were not as described on the website or app.
  • Low offers for sellers: Some sellers felt that The RealReal’s offers for their luxury items were too low and that they could have received more money by selling elsewhere.

Is The RealReal Worth It?

The RealReal

Whether or not The RealReal is worth it depends on your personal preferences and budget. If you’re looking for high-end luxury items at a discounted price, The RealReal can be a great option. They offer a wide selection of luxury clothing, accessories, and home goods from top brands, and their commitment to authenticity means that you can feel confident in the quality of the items you’re purchasing.

Additionally, if you have luxury items that you no longer need, The RealReal can be a great way to sell them and earn some extra cash. Their easy selling process and quick payments make it a convenient option.

However, it’s important to note that while The RealReal offers discounts on luxury items, they are still relatively expensive compared to non-luxury brands. Additionally, some customers have experienced issues with shipping and inaccurate product descriptions, so it’s important to read reviews and do your research before making a purchase.

The RealReal Promotions & Discounts

The RealReal

The RealReal occasionally offers promotions and discounts for customers. These can include:

  • Sign up discount: New customers can receive a discount on their first purchase by signing up for The RealReal’s email newsletter.
  • Seasonal sales: The RealReal often holds sales during major shopping seasons, such as Black Friday, Cyber Monday, and Christmas.
  • Consignment specials: The RealReal may offer special promotions for sellers, such as free shipping or increased commission rates.
  • Loyalty program: The RealReal has a loyalty program called “RealReal Rewards” that allows customers to earn points for their purchases and redeem them for discounts on future purchases.

To stay up-to-date on The RealReal’s promotions and discounts, it’s best to sign up for their email newsletter and follow them on social media. Additionally, checking coupon websites like RetailMeNot and Honey can help you find the latest deals and discounts for The RealReal.

Buy & Sell The RealReal

The RealReal

The RealReal is an online luxury consignment store where you can both buy and sell pre-owned luxury items. Here’s how to buy and sell with The RealReal:

Buying:

  • Browse the website: Visit The RealReal’s website and browse their selection of luxury clothing, accessories, and home goods.
  • Add to cart: Once you’ve found something you like, add it to your cart and check out.
  • Wait for delivery: The RealReal offers free shipping on orders over $500 and typically delivers within 5-7 business days.

Selling:

  • Submit an item for consignment: Visit The RealReal’s website and submit an item for consignment by filling out a form and uploading photos of the item.
  • Item is authenticated: Once The RealReal receives the item, they authenticate it to ensure that it’s a genuine luxury item.
  • Price is set: The RealReal sets a price for the item based on its condition, brand, and other factors.
  • Item is listed for sale: The item is then listed for sale on The RealReal’s website and app.
  • Seller receives payment: Once the item sells, the seller receives payment from The RealReal. The commission rate varies depending on the item and can range from 30% to 70%.

FAQs

The RealReal

Here are some frequently asked questions about The RealReal:

  • Is The RealReal authentic?

Yes, The RealReal is committed to ensuring that all items sold on their platform are authentic. They have a team of experts who authenticate each item before it’s listed for sale.

  • How long does it take to get paid for selling an item on The RealReal?

Once an item sells, The RealReal typically pays the seller within two weeks. However, it can sometimes take longer if there are any issues with the item.

  • How much commission does The RealReal take from sellers?

The commission rate varies depending on the item and can range from 30% to 70%. The commission rate is determined based on the item’s brand, condition, and other factors.

  • Does The RealReal accept returns?

Yes, The RealReal accepts returns within 21 days of delivery. However, certain items, such as final sale items, are not eligible for returns.

  • Does The RealReal offer free shipping?

The RealReal offers free shipping on orders over $500. For orders under $500, shipping fees vary depending on the item and location.

  • How can I contact The RealReal customer service?

You can contact The RealReal customer service by phone, email, or live chat. Their customer service team is available seven days a week.

  • Does The RealReal offer discounts or promotions?

The RealReal occasionally offers discounts and promotions for customers, such as sign-up discounts and seasonal sales. To stay up-to-date on their latest deals, it’s best to sign up for their email newsletter and follow them on social media.

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