About Zooplus
Zooplus is an online retailer that specializes in pet supplies and accessories. The company was founded in 1999 and is headquartered in Munich, Germany. Zooplus offers a wide variety of products for dogs, cats, birds, small pets, fish, and reptiles. These products include food, treats, toys, grooming supplies, beds, cages, and aquariums, among others.
Zooplus operates in 30 countries across Europe and has over 8 million registered customers. The company has a strong commitment to animal welfare and works closely with animal shelters and charities to support their efforts. Zooplus offers a loyalty program for customers that provides discounts and exclusive offers.
In 2021, the company was acquired by American online retailer Petco for €2.8 billion. The acquisition has allowed Zooplus to expand its product offerings and services while continuing to focus on its mission of providing high-quality pet products and supporting animal welfare.
Overview
Zooplus is a leading online retailer of pet supplies and accessories based in Munich, Germany. The company was founded in 1999 and operates in 30 countries across Europe, serving over 8 million registered customers. Zooplus offers a wide range of products for various pets including dogs, cats, birds, small pets, fish, and reptiles.
The company’s product offerings include food, treats, toys, grooming supplies, beds, cages, aquariums, and other accessories. Zooplus has a strong commitment to animal welfare and collaborates with animal shelters and charities to support their efforts. The company also has a loyalty program that offers discounts and exclusive deals for its customers.
Zooplus is renowned for its user-friendly website, easy ordering process, and efficient delivery services. The company has a dedicated team of customer service representatives that provide support to customers throughout the shopping process. In 2021, the company was acquired by Petco, a US-based pet retailer, for €2.8 billion, enabling Zooplus to expand its product offerings and services while continuing to prioritize animal welfare.
Is zooplus Pet Food raw?
Zooplus offers a wide variety of pet food options, including both raw and cooked food. The specific type of food offered depends on the brand and product chosen.
If you are looking for raw food options, Zooplus offers a range of raw food brands for dogs and cats, such as Natures Menu, Barf Frost, and Nutriment. These brands offer raw food options that are minimally processed, usually consisting of raw meat, bones, and organs. Raw food diets are typically based on the idea that dogs and cats are biologically adapted to a diet of raw food and that it can provide health benefits for them.
It is important to note that raw food diets come with their own set of risks and challenges, such as the potential for bacterial contamination or the need for proper handling and storage. It is recommended that pet owners consult with their veterinarian before making any significant changes to their pet’s diet, including switching to a raw food diet.
Zooplus Pros And Cons
Here are some potential pros and cons of shopping at Zooplus:
Pros:
- Wide range of products: Zooplus offers a wide selection of pet products and accessories for various pets, including dogs, cats, birds, small pets, fish, and reptiles. This means that customers can find everything they need in one place.
- Competitive pricing: Zooplus offers competitive prices for its products, making it an attractive option for price-conscious pet owners.
- Convenient delivery: Zooplus offers fast and reliable delivery across Europe, making it easy for customers to get their orders in a timely manner.
- User-friendly website: The website is easy to navigate, and customers can easily find the products they are looking for. The ordering process is also straightforward and simple.
- Customer support: Zooplus has a dedicated customer support team that is available to answer any questions or concerns customers may have.
Cons:
- Limited shipping: Zooplus operates in 30 European countries, which means that customers outside these areas may not be able to access its products.
- Limited brands: Zooplus offers a limited selection of brands, and some customers may prefer to purchase products from specific brands that are not available on the site.
- Language barriers: Zooplus is a German-based company, and some customers may experience language barriers when trying to navigate the website or communicate with customer support.
- No physical stores: Zooplus is an online-only retailer, which means that customers cannot physically browse or purchase products in a physical store.
- Raw food risks: If you are considering purchasing raw food options from Zooplus, it is important to note that raw food diets come with their own set of risks and challenges, such as the potential for bacterial contamination or the need for proper handling and storage.
zooplus Reviews: What Do Customers Think?
Zooplus has generally positive customer reviews, with many customers praising the company for its wide selection of products, competitive pricing, and convenient delivery options. Here is a summary of some of the most common customer feedback:
- Wide range of products: Many customers appreciate the large selection of products available on Zooplus, noting that they can find everything they need in one place.
- Competitive pricing: Customers often praise Zooplus for its competitive pricing, with many noting that they can save money compared to buying products at physical stores.
- Convenient delivery: Many customers appreciate the fast and reliable delivery offered by Zooplus, noting that they receive their orders in a timely manner.
- User-friendly website: Customers often praise the Zooplus website for its ease of use, noting that it is easy to navigate and find the products they need.
- Good customer service: Many customers report positive experiences with Zooplus’s customer service team, noting that representatives are helpful and responsive to their inquiries.
Is zooplus Worth It?
Whether or not Zooplus is worth it depends on your individual needs and preferences as a pet owner. Here are some factors to consider when deciding if Zooplus is worth it for you:
- Product selection: Zooplus offers a wide range of products for various pets, including food, toys, accessories, and more. If you are looking for a convenient one-stop-shop for your pet needs, Zooplus may be worth it for you.
- Pricing: Zooplus offers competitive pricing for its products, which can be a cost-effective option for pet owners looking to save money.
- Convenience: Zooplus offers convenient delivery options across Europe, making it easy for customers to receive their orders in a timely manner. If you value convenience and time-saving, Zooplus may be worth it for you.
- Customer service: Zooplus has a dedicated customer service team that is available to answer any questions or concerns customers may have. If you value good customer service, Zooplus may be worth it for you.
- Raw food options: Zooplus offers a range of raw food options for pets, which can be beneficial for pet owners who prefer a raw food diet for their pets.
Overall, Zooplus can be a worthwhile option for pet owners who value product selection, competitive pricing, convenience, good customer service, and raw food options. However, it’s important to consider the potential cons as well, such as limited shipping, limited brands, and raw food risks, before making a decision.
FAQ
- Does Zooplus ship to my country?
Zooplus currently ships to 30 European countries. To find out if your country is included, you can check the website’s shipping information page or contact customer service.
- What payment methods does Zooplus accept?
Zooplus accepts various payment methods, including credit card, PayPal, and bank transfer.
- How long does delivery take?
Delivery times may vary depending on your location, but Zooplus typically offers fast and reliable delivery. You can check the estimated delivery time for your order during the checkout process.
- Can I return products to Zooplus?
Yes, Zooplus offers a 14-day return policy for most products. If you are not satisfied with your purchase, you can contact customer service to initiate the return process.
- Is Zooplus’s pet food safe for my pet?
Zooplus offers a range of pet food options, including both raw and cooked options. It’s important to carefully read the product information and ingredients list to ensure that the food is appropriate for your pet’s dietary needs and does not contain any potentially harmful ingredients.
- How can I contact Zooplus’s customer service?
You can contact Zooplus’s customer service through the website’s contact page, by email, or by phone. Customer service representatives are available to assist with any questions or concerns you may have.
How to Contact zooplus
There are several ways to contact Zooplus’s customer service:
- Contact form: You can fill out a contact form on Zooplus’s website by clicking on the “Contact Us” link in the website footer. You will need to provide your name, email address, and message, and a customer service representative will get back to you as soon as possible.
- Email: You can send an email to Zooplus’s customer service team at [email protected]. Be sure to include your order number or any relevant information in your email.
- Phone: You can call Zooplus’s customer service team at +44 20 3499 3199 (for customers in the UK) or the appropriate phone number for your country.
- Live chat: Zooplus also offers a live chat feature on its website, which allows you to chat with a customer service representative in real-time.
Regardless of the method you choose, Zooplus’s customer service team is available to assist you with any questions or concerns you may have.
