About Debenhams
Debenhams was a British multinational department store chain that was founded in 1778 as a single store in London. It grew to become one of the UK’s largest department store chains, with over 240 stores across 27 countries at its peak.
In December 2020, the company went into liquidation, and its stores were closed permanently. The COVID-19 pandemic had a significant impact on the company’s financial performance, but it also faced increased competition from online retailers.
However, the Debenhams brand was acquired by Boohoo Group, a UK-based online fashion retailer, in January 2021. Boohoo Group plans to relaunch Debenhams as an online-only store in the UK and will also offer a selection of its own fashion brands through the platform.
Overview of Debenhams
Debenhams was a British department store chain that was founded in 1778 and grew to become one of the UK’s largest department store chains, with over 240 stores across 27 countries. The company offered a wide range of products, including fashion, home furnishings, cosmetics, and electronics, among others.
In its later years, Debenhams faced financial difficulties due to a combination of factors, including changing consumer habits, increased competition from online retailers, and the COVID-19 pandemic. In December 2020, the company went into liquidation, and all its stores were closed permanently.
However, the Debenhams brand was acquired by Boohoo Group, a UK-based online fashion retailer, in January 2021. Boohoo Group plans to relaunch Debenhams as an online-only store in the UK, offering a selection of its own fashion brands through the platform. This move represents a shift towards a more digital retail landscape, which has been accelerated by the COVID-19 pandemic.
Debenhams Women
Debenhams offered a wide range of women’s clothing, accessories, and beauty products. The company’s women’s clothing range included casual wear, formal wear, lingerie, and swimwear, among other items. Debenhams also offered a range of women’s accessories, including bags, jewelry, and watches.
In addition to clothing and accessories, Debenhams had an extensive beauty department that offered makeup, skincare, and fragrance products from a variety of brands, including its own beauty line. The company also offered beauty services, such as makeup application, facials, and massages.
Debenhams was known for its collaborations with well-known designers and brands, including Jenny Packham, Julien Macdonald, and Oasis. These collaborations offered customers exclusive collections and ranges that were only available at Debenhams.
Overall, Debenhams’ women’s department was a significant part of the company’s business, and its closure has left a gap in the UK retail market. However, the brand’s acquisition by Boohoo Group offers a new opportunity for the Debenhams Women’s brand to be relaunched as an online-only platform, potentially reaching a wider audience.
Debenhams Men
Debenhams offered a wide range of men’s clothing, accessories, and grooming products. The company’s men’s clothing range included casual wear, formal wear, sportswear, and suits, among other items. Debenhams also offered a range of men’s accessories, including bags, watches, and sunglasses.
In addition to clothing and accessories, Debenhams had an extensive grooming department that offered men’s skincare, fragrance, and haircare products from a variety of brands. The company also offered grooming services, such as haircuts and beard trims, at some of its stores.
Debenhams’ men’s department also featured collaborations with well-known designers and brands, including Hammond & Co. by Patrick Grant, Jeff Banks, and Red Herring. These collaborations offered customers exclusive collections and ranges that were only available at Debenhams.
Overall, Debenhams’ men’s department was a significant part of the company’s business, and its closure has left a gap in the UK retail market. However, the brand’s acquisition by Boohoo Group offers a new opportunity for the Debenhams Men’s brand to be relaunched as an online-only platform, potentially reaching a wider audience.
Debenhams Kids
Debenhams offered a wide range of children’s clothing, toys, and accessories. The company’s children’s clothing range included clothes for babies, toddlers, and older children, with a variety of styles, from casual to formal wear. Debenhams also offered school uniforms and sportswear for children.
In addition to clothing, Debenhams had an extensive range of toys and games for children, including board games, puzzles, and educational toys. The company also offered children’s accessories, such as backpacks, hats, and gloves.
Debenhams’ children’s department also featured collaborations with well-known children’s brands, including J by Jasper Conran, Baker by Ted Baker, and Bluezoo. These collaborations offered customers exclusive collections and ranges that were only available at Debenhams.
Overall, Debenhams’ children’s department was a significant part of the company’s business, and its closure has left a gap in the UK retail market. However, the brand’s acquisition by Boohoo Group offers a new opportunity for the Debenhams Kids brand to be relaunched as an online-only platform, potentially reaching a wider audience.
Debenhams Beauty
Debenhams was known for its extensive beauty department, offering a wide range of makeup, skincare, haircare, and fragrance products. The beauty department featured products from well-known brands such as Chanel, Dior, Estee Lauder, Clinique, and Lancôme, among others.
In addition to these high-end brands, Debenhams also offered its own beauty line, which included makeup, skincare, and fragrance products. The Debenhams beauty line was known for its affordable price point and its wide range of products to suit different skin types and tones.
Debenhams’ beauty department also offered beauty services such as makeup application, facials, massages, and eyebrow shaping. Customers could book appointments with trained beauty advisors, who would provide personalized advice and recommendations.
Overall, Debenhams’ beauty department was a significant part of the company’s business, and its closure has left a gap in the UK retail market. However, the acquisition of the Debenhams brand by Boohoo Group offers a new opportunity for the beauty department to be relaunched as an online-only platform, potentially reaching a wider audience.
Debenhams Lingerie
Debenhams offered a wide range of lingerie, including bras, panties, shapewear, and hosiery. The company’s lingerie range catered to a variety of sizes and styles, with sizes ranging from petite to plus size, and styles ranging from basic to luxury.
In addition to its own brand lingerie, Debenhams featured lingerie from well-known brands such as Calvin Klein, Wonderbra, and Triumph, among others. The company also offered a range of bridal lingerie, including corsets and bridal hosiery.
Debenhams’ lingerie department was known for its knowledgeable staff, who could provide customers with personalized fitting advice to ensure that they found the right size and style of lingerie. The company also offered a bra fitting service, where customers could book an appointment with a trained fitter to ensure that they were wearing the correct bra size.
Overall, Debenhams’ lingerie department was a significant part of the company’s business, and its closure has left a gap in the UK retail market. However, the acquisition of the Debenhams brand by Boohoo Group offers a new opportunity for the lingerie department to be relaunched as an online-only platform, potentially reaching a wider audience.
Debenhams Reviews: What Do Customers Think?
Debenhams received mixed reviews from customers. On Trustpilot, the company has a rating of 2.7 out of 5 stars, with many customers expressing disappointment with the quality of the products and customer service. Some customers reported issues with delivery and returns, while others were dissatisfied with the sizing and fit of clothing items.
However, there were also positive reviews from customers who had good experiences with Debenhams. Some customers praised the company’s range of products and the quality of the items they purchased, while others complimented the helpfulness of the staff in stores.
On the whole, it seems that opinions on Debenhams are somewhat divided, with some customers experiencing issues while others have had positive experiences. It’s worth noting that since the company has been acquired by Boohoo Group, there may be changes to the way the business operates, which could impact customer experiences going forward.
Is Debenhams Worth It?
Whether or not Debenhams is worth it will depend on a variety of factors, including personal preferences and shopping habits.
In the past, Debenhams was known for offering a wide range of products across various departments, including clothing, beauty, and homeware, at competitive prices. The company was also known for its own brand products, which offered good value for money.
However, the closure of the physical stores means that Debenhams’ products are now only available to purchase online through the Boohoo Group. While it remains to be seen what changes will be made to the product offering and pricing strategy under the new ownership, it’s likely that the online store will focus on affordable fashion and beauty products, rather than higher-end brands.
If you are looking for affordable clothing and beauty products, it may be worth checking out Debenhams under the Boohoo Group ownership. However, if you are looking for higher-end brands and luxury products, you may need to look elsewhere. Ultimately, whether or not Debenhams is worth it will depend on your personal preferences and needs as a shopper.
Debenhams Promotions & Discounts
As Debenhams physical stores have closed, there are currently no in-store promotions or discounts available. However, Debenhams is now owned by Boohoo Group, and it is possible that the online store may offer promotions and discounts in the future.
To keep up to date with any promotions or discounts that may be available, you can sign up for Debenhams/Boohoo Group’s email newsletter, follow their social media accounts, or regularly check their website for any new deals or offers.
In the past, Debenhams was known for offering seasonal sales, such as their popular Blue Cross Sale, which offered discounts of up to 70% off across various departments. It is possible that similar sales may be offered online under the new ownership.
It’s worth noting that any discounts or promotions offered will likely be focused on Boohoo Group’s product offering, rather than the extensive range of brands that were previously available through Debenhams.
Where to Buy Debenhams
Debenhams physical stores have closed, but the brand has been acquired by Boohoo Group, and it is now possible to purchase Debenhams products online through their website, which redirects to the Boohoo.com website.
On the Boohoo website, you can find a range of products from Debenhams, including clothing, beauty, and homeware items. The range of products available may be different from what was previously available in Debenhams physical stores, and may focus on Boohoo’s own brand products.
It’s also possible that Debenhams products may be available through other retailers, such as online marketplaces or resellers, but it’s important to ensure that you are purchasing from a reputable source to avoid counterfeit products or scams.
FAQs
Q: What happened to Debenhams?
A: Debenhams, a UK-based department store chain, went into administration in April 2020 due to financial difficulties, exacerbated by the COVID-19 pandemic. The company’s physical stores were subsequently closed, and the brand was acquired by Boohoo Group in January 2021.
Q: Can I still shop at Debenhams?
A: Debenhams physical stores have closed, but the brand is now available to purchase online through the Boohoo.com website.
Q: What kind of products can I buy from Debenhams?
A: In the past, Debenhams offered a wide range of products across various departments, including clothing, beauty, and homeware. The range of products available online through Boohoo.com may be different from what was previously available in Debenhams physical stores, and may focus on Boohoo’s own brand products.
Q: Are there any promotions or discounts available for Debenhams products?
A: As Debenhams physical stores have closed, there are currently no in-store promotions or discounts available. It is possible that the online store may offer promotions and discounts in the future.
Q: What was Debenhams’ return policy?
A: Debenhams’ return policy varied depending on the product and reason for return. It’s important to check the Boohoo.com website for the most up-to-date return policy for Debenhams products.
Contact Debenhams
Debenhams physical stores have closed, but if you need to contact the brand, you can do so through their website. The Debenhams website now redirects to the Boohoo.com website, so you can contact Debenhams customer service through Boohoo.
To contact Debenhams/Boohoo customer service, you can:
- Visit the Boohoo.com website and click on the “Contact Us” link located at the bottom of the page.
- You will then be directed to a page with various contact options, including a live chat feature, email support, and a contact form.
- You can choose the contact method that works best for you and provide the necessary information to get in touch with Debenhams/Boohoo customer service.
It’s worth noting that as Debenhams is now owned by Boohoo Group, the customer service team may be focused on Boohoo products, rather than Debenhams products specifically.
